LumiNest Privacy Policy

Last Updated: October 9, 2026

LumiNest ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, or contact our customer support team.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal Information: Your name, email address, shipping address, billing address, and telephone number when you provide them.

Order Information: Products purchased, order history, transaction details, and order status.

Payment Information: Payments are processed through third-party payment providers. We generally do not store complete payment card numbers on our own servers.

Device and Usage Information: Your IP address, browser type, device information, pages visited, referral sources, and interactions with our website.

Communications: Information you provide when contacting customer support or submitting a request.

2. How We Use Your Information

We may use your information to:

• Process payments and fulfill orders.

• Arrange shipping and delivery.

• Send order confirmations and shipping notifications.

• Respond to customer inquiries.

• Manage returns, refunds, and exchanges.

• Detect and prevent fraud or unauthorized activity.

• Improve our products, website, and shopping experience.

• Measure advertising effectiveness where permitted.

• Send marketing communications where legally permitted and, where required, with your consent.

• Comply with applicable laws and legal obligations.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to maintain essential website functions, remember preferences, understand visitor activity, measure advertising performance, and improve marketing relevance.

Depending on the services enabled on our website, these technologies may be provided by platforms such as Meta, TikTok, analytics providers, or our e-commerce platform.

You may be able to manage cookie preferences through available website controls or your browser settings. Certain website features may not function properly if essential cookies are disabled.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

4. How We Share Information

We may share relevant information with service providers that help us operate our business, including:

• E-commerce and website hosting providers.

• Payment processing services.

• Shipping and delivery providers.

• Customer support services.

• Analytics and advertising partners.

• Professional advisers and legal authorities where required.

We share information only as reasonably necessary for relevant business purposes, subject to applicable law and appropriate safeguards.

We do not sell personal information in exchange for money. However, certain advertising or analytics activities may be considered a sale or sharing of personal information under specific privacy laws. Where applicable, we will honor your legal rights and available opt-out choices.

5. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, and comply with legal obligations.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Obtain a copy of certain information.

• Opt out of certain targeted advertising or data-sharing activities.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with an appropriate privacy regulator.

To submit a privacy request, contact support@luminest.com. We may need to verify your identity before processing certain requests.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages. Transactional emails relating to your purchases may still be sent when necessary.

7. International Data Transfers

Your information may be processed or stored in countries other than the country where you reside. Where required, we will implement appropriate safeguards for international transfers of personal information.

8. Children's Privacy

LumiNest sells children's clothing, but our website is intended for adults, including parents and guardians making purchases on behalf of children.

We do not knowingly collect children's personal information directly in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their independent privacy practices. We encourage you to review their privacy policies before providing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated date.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact:

LumiNest
Email: support@luminest.com