LumiNest Shipping Policy

Last Updated: October 9, 2026

At LumiNest, we aim to make order processing and delivery as smooth as possible. This policy explains how we process orders, estimate delivery times, and handle shipping-related issues.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Processing may take longer during promotional events, holiday periods, or periods of unusually high order volume.

Order processing time is separate from shipping transit time.

2. Estimated Delivery Times

After dispatch, our estimated delivery times are generally:

• Standard Shipping: 5–12 business days.

• Remote Locations or International Destinations: Delivery may take longer depending on the destination and available shipping services.

These delivery times are estimates only and are not guaranteed unless explicitly stated otherwise.

Actual delivery times may vary due to carrier operations, customs procedures, weather conditions, local holidays, and other circumstances beyond our reasonable control.

Please ensure these estimates reflect your actual supplier and shipping arrangements before publishing this policy.

3. Shipping Fees

Available shipping methods and applicable shipping fees will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions stated in the relevant promotion.

4. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow 24–72 hours after dispatch for tracking information to become active or display its first update.

You can use the tracking link provided in your shipping confirmation to follow your package.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error, contact support@luminest.com immediately. We will try to update your address before dispatch, but changes cannot be guaranteed once fulfillment has begun.

Additional shipping charges or other arrangements may apply if a package must be redirected or reshipped due to incorrect information, subject to applicable law.

6. Delayed, Lost, or Undeliverable Packages

Shipping delays can occur because of carrier disruptions, customs inspections, severe weather, public holidays, or other circumstances.

If your package appears delayed, lost, returned to sender, or marked as delivered but cannot be located, contact us with your order number and tracking information.

We will review the available information and help determine the appropriate next steps in accordance with our policies and applicable consumer protection laws.

7. Customs Duties and Import Taxes

Depending on your destination and the shipping arrangement, international orders may be subject to customs duties, import taxes, or other charges.

Where such charges are not included in the checkout price, they may be payable by the recipient, subject to applicable law and the information provided at checkout.

8. Split Shipments

In some circumstances, items in the same order may be shipped separately due to fulfillment arrangements or product availability.

If this occurs, tracking information may be provided separately for each shipment where available.

9. Contact Us

For shipping or delivery questions, contact:

LumiNest Customer Support
Email: support@luminest.com

Please include your order number so we can assist you more efficiently.