LumiNest Refund & Return Policy

Last Updated: October 9, 2026

At LumiNest, customer satisfaction is important to us. If an item does not meet your expectations, please review our return and refund policy below.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the conditions below and any mandatory rights available under applicable law.

2. Return Eligibility

To be eligible for a standard return, items should generally be:

• Unworn, unused, and unwashed.

• In their original condition.

• Returned with original tags and packaging where applicable.

• Accompanied by a valid order number or proof of purchase.

For children's clothing, items should be free from stains, odors, damage, and signs of wear beyond what is reasonably necessary to inspect them.

Items that are personalized, hygiene-sensitive, or otherwise excluded by law may be ineligible for standard returns where permitted by applicable law. These exclusions do not override mandatory consumer rights.

3. How to Request a Return

Before returning an item, email support@luminest.com with:

• Your order number.

• The item you wish to return.

• The reason for your request.

• Photos, if the item is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return instructions, including the applicable return address.

Please do not send a return package before receiving instructions from our support team.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly with your order number and clear photos of the issue.

We will review the situation and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, refund, or another legally required remedy.

Where we are responsible for the problem, we will explain the applicable return shipping arrangements.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be submitted to your original payment method within 5–10 business days after approval.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after the applicable processing period, please contact us.

6. Return Shipping Costs

For standard returns due to a change of mind, customers are generally responsible for return shipping costs, where permitted by applicable law.

Original shipping fees may not be refundable unless required by law or specified in the applicable offer.

For damaged, defective, incorrect, or otherwise qualifying orders, we will provide the appropriate remedy and shipping arrangements as required by applicable law.

7. Exchanges

If you need a different size or item, contact our customer support team.

Exchanges depend on stock availability. Where a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order, subject to applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before fulfillment begins. However, cancellation cannot be guaranteed once an order has been processed, packed, or shipped.

Any applicable statutory cancellation rights remain unaffected.

9. Refund Exceptions

We may decline a standard change-of-mind return if the item does not meet the stated eligibility conditions, where permitted by law.

This does not limit your rights regarding faulty goods, misdescribed products, or other circumstances where a refund or remedy is legally required.

10. Contact Us

For return, exchange, or refund assistance, please contact:

LumiNest Customer Support
Email: support@luminest.com

Please include your order number to help us assist you efficiently.